Privacy Policy

---

This privacy policy will explain how Acorn Counselling Services uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

Acorn Counselling Services collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

You directly provide Acorn Counselling Services with all of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Acorn Counselling Services collects your data so that we can:

• Process your order and manage your account.

If you agree, Acorn Counselling Services will share your data with our partner companies so that they may offer you their products and services.

When Acorn Counselling Services processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Acorn Counselling Services securely stores your data at our Head Office on a secure, password encrypted database.

Acorn Counselling Services will keep your personal information for 2 years. Once this time period has expired, we will delete your data by erasing your details permanently from our database.

Acorn Counselling Services would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.  If you have agreed to receive marketing, you may always opt out at a later date.  You have the right at any time to stop Acorn Counselling Services from contacting you for marketing purposes or giving your data to other partners.

If you no longer wish to be contacted for marketing purposes, please email us.

Acorn Counselling Services would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Acorn Counselling Services for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Acorn Counselling Services correct any information you believe is inaccurate. You also have the right to request Acorn Counselling Services to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Acorn Counselling Services erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Acorn Counselling Services restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Acorn Counselling Services’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Acorn Counselling Services transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: gfletcher@acorncounsellingserv.co.uk.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

Acorn Counselling Services uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functionality – Acorn Counselling Services uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Acorn Counselling Services uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Acorn Counselling Services sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The Acorn Counselling Services website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Acorn Counselling Services keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13 November 2019.

If you have any questions about Acorn Counselling Services’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: gfletcher@acorncounsellingserv.co.uk.

Should you wish to report a complaint or if you feel that Acorn Counselling Servicesy has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office for the UK on https://ico.org.uk.